Refund & Cancellation Policy

Trip Hosts and Co-Travellers may cancel a ride or booking in accordance with the features available on the RideMate Platform. Users are expected to cancel as early as possible to minimise inconvenience to other users. Repeated or intentional cancellations may result in warnings, temporary restrictions, or suspension of the user account.

Where a payment has been successfully completed through RideMate, a refund may be issued in circumstances such as:

• Duplicate or accidental payment.
• Payment successfully debited but booking not confirmed due to a technical issue.
• Ride cancellation where a refund is applicable under RideMate's policies.
• Any other circumstance determined by RideMate after reviewing the transaction.

Refund requests are subject to verification and approval by RideMate.

Refunds may not be available where:

• A user voluntarily cancels after the applicable cancellation period, where such rules are implemented.
• Incorrect booking details were provided by the user.
• The dispute relates to matters beyond RideMate's reasonable control.
• The payment has already been successfully settled in accordance with the completed booking.

Approved refunds will be processed through the original payment method used for the transaction, wherever possible. The time required for the refunded amount to appear in your account may vary depending on your bank, payment provider, or financial institution.

If you believe you have been charged incorrectly or experience any payment-related issue, please contact RideMate Support as soon as reasonably possible with the relevant transaction details. RideMate will investigate the matter and take appropriate action where applicable.

Where a Co-Traveller has successfully completed a ride and the trip is marked as completed on the RideMate Platform, the applicable payout amount will be released to the Trip Host. Payouts will be credited on the same day to the Trip Host's registered bank account or UPI ID, as provided within the RideMate application, subject to successful payment processing and verification.

RideMate may temporarily withhold or delay a payout where reasonably necessary to investigate suspected fraud, payment disputes, policy violations, technical issues, or where required by applicable law. Trip Hosts are responsible for ensuring that their bank account or UPI details are accurate and up to date. RideMate shall not be responsible for payout delays or failures resulting from incorrect or incomplete payment information provided by the Trip Host.

RideMate reserves the right to amend this Refund & Cancellation Policy at any time. Any updates will become effective upon publication within the application or on the official website.

For refund, cancellation, or payment-related queries, please contact us at support@ridemateapp.in.